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A transcription partner agencies can trust.

With deep experience across federal, state, and local organizations, Transcriber delivers the accuracy, security, and transparency mission-critical work demands.

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Transcriber team

Transcriber x Intellectix

Transcriber by Intellectix delivers secure, accurate, and reliable transcription for organizations where precision and data protection are non-negotiable. Built on the latest AI speech-to-text models, it includes custom tuning for verbatim transcription, a proprietary speaker identification process, and an audio optimization pipeline to ensure maximum accuracy across all recordings.

As a U.S.-based small business with Top Secret Facilities Clearance, our team includes transcriptionists cleared up to TS/SCI with Poly—ensuring every transcript is handled securely and compliantly for government, law enforcement, and education partners.

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Proven Performance You Can Trust

In government work, past performance is everything—contracts are awarded to teams that have demonstrated success under high-stakes conditions. Transcriber has a history in working with law enforcement, federal court, and U.S. district court transcription, where accuracy is critical and mistakes are not an option.

Security is more than background checks and clearances—it’s a culture. Our roots in the U.S. Intelligence Community, transcribing Top Secret briefings for senior intelligence officers, taught us that protecting sensitive information is paramount. Our experienced team, supported by secure IT infrastructure, ensures that every transcript meets the highest standards of confidentiality, compliance, and reliability, giving government clients confidence in every project.

Hybrid Annual Meeting Transcription for National Park Service

The National Park Service (DOI NPS) returned to in-person annual meetings for the first time since the COVID-19 pandemic. Meetings were hybrid, with attendees in-person and on Zoom, and transcripts needed to capture all speakers clearly despite technical challenges.

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Solution

Transcriber deployed both in-person and remote transcriptionists. All speakers were captured in real time, including those on the teleconference platform. Transcripts were delivered within the requested TAT, and our team ensured quality control throughout the two-day event.

Results

  • Accurate transcripts of hybrid in-person and virtual meetings
  • Successful integration of multiple audio sources despite minor technical difficulties
  • Delivered within requested TAT with client approval

Broken Arrow City Council Meeting Transcriptions

The City of Broken Arrow required transcription support for regular City Council meetings, including both audio and video recordings.

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Solution

We transcribed meeting audio and video, supporting the creation of accurate meeting minutes. Transcriptionists maintained a consistent workflow for recurring recordings, ensuring timely delivery of council records.

Results

  • Accurate meeting minutes from all council recordings
  • Efficient workflow for recurring events
  • High client satisfaction with minimal oversight

Secure Transcription for FLL Police Department

The Fort Lauderdale Police Department required secure handling of sensitive law enforcement files and accurate transcription within short turnaround windows.

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Solution

We provided a CJIS-compliant secure portal for file transfers and handling. Transcripts were prepared in a custom format requested by FLL PD, with rapid response times for all inquiries. Standard TATs included 24 hours, 48 hours, and 3 business days.

Results

  • 99% accurate transcripts in requested custom format
  • CJIS compliance ensured data security
  • Fast communication with all client inquiries handled within 8 business hours

AI-Enhanced Transcription for US District Court Requirements

The US District Court (EDPA) required immediate-turnaround transcripts with strict pricing limits per document, while maintaining compliance with court document specifications.

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Solution

Transcriber built a custom, flexible template for EDPA transcripts. A new instance of the template was used for each request to prevent errors. AI-assisted transcription was deployed for rapid delivery, with options ranging from 30 days to 2 hours.

Results

  • Transcripts delivered across multiple TATs (30 days → 2 hours)
  • Custom templates ensured compliance with all district courts
  • Reliable, error-free production for AI-assisted transcription

High-Accuracy Transcripts with Secure Portal for USDA Forest Service

The USDA Forest Service required highly accurate transcripts with standard two-week turnaround times, occasionally requesting next-day delivery. The project involved sensitive Controlled Unclassified Information (CUI), and consistent quality control was essential.

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Solution

We assigned a dedicated quality control lead and a named pool of transcriptionists. USDA officials were given secure access to our SSL-protected portal, which supports SAML authentication for safe upload and download of files, including via mobile devices. Weekly reports tracked progress, and all transcripts were subject to rigorous quality checks.

Results

  • Achieved 99.6% accuracy in random audit of transcripts
  • Secure portal access for all stakeholders
  • Reliable reporting and consistent progress tracking
  • Fast, high-quality delivery for occasional urgent requests

Verbatim Remote Transcription for Board and Public Meetings for CALPIA

The California Prison Industry Authority (CALPIA) holds monthly board meetings in-person and via Zoom, as well as public hearings and other ad hoc meetings. Accurate transcription was required to ensure compliance with Division 24 of Title 16 of the California Code of Regulations.

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Solution

Our transcriptionists provided certified verbatim transcripts using a custom-designed template specifically built for CALPIA’s regulatory requirements. We offered flexible turnaround times of next-day, 3–5 day, and 6–10 day TATs to meet varying client needs.

Results

  • Certified transcripts for every meeting
  • Custom templates ensured compliance with regulations
  • Rapid turnaround options maintained workflow efficiency

Transcription Support for NASA Office of Investigations

The Office of Investigations (OI) serves as the investigative arm of NASA’s Office of Inspector General, with offices at NASA Headquarters, each NASA Center, and Posts of Duty in Rocky Mountain, Colorado, and Trenton, New Jersey. OI conducts interviews with subjects, victims, and witnesses as part of their investigations.

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Solution

Transcriber provided transcription services for OI interviews, which often include two to three speakers, as well as for meetings conducted by OIG personnel across NASA facilities and offsite locations nationwide. Transcripts are prepared for judicial and administrative proceedings, ensuring accuracy, confidentiality, and reliability.

Results

  • Accurate, professional transcription for investigative interviews and meetings
  • Support for two- to three-speaker recordings across multiple NASA locations
  • Transcripts suitable for judicial and administrative use
  • Secure handling of sensitive information
  • Trusted partner for NASA OIG in maintaining investigation records

Supporting Criminal & Internal Investigations for LVMPD

Intellectix provided transcription services for the Las Vegas Metropolitan Police Department (LVMPD), supporting both criminal and internal investigations. Audio and video recordings include, but are not limited to, interviews, statements, telephone conversations, voicemails, jail calls, jail visitations, body-worn camera footage, walk-throughs, and in-car recordings.

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Solution

Our team transcribed complex, sensitive recordings—including graphic content—delivering accurate and secure transcripts to LVMPD and associated agencies. These transcripts support trial preparation and may be submitted as court evidence, ensuring clarity and reliability under high-stakes conditions.

Results

  • Accurate transcription of a wide variety of law enforcement audio and video recordings
  • Support for criminal and internal investigations, including high-risk and sensitive material
  • Transcripts prepared for use in court and trial proceedings
  • Secure handling of graphic and sensitive content

Standardizing Transcripts for the U.S. Air Force OSI

Transcriber serves as the prime contractor for the U.S. Air Force Office of Special Investigations (AFOSI), standardizing how transcripts are obtained across the organization. The scope includes 99%-accurate, verbatim transcription of approximately 1,000 hours of multi-speaker audio and video files per year.

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Solution

With Transcriber, Air Force staff can now quickly and securely upload files to the system. Our team maintains a pool of cleared transcriptionists trained to process Controlled Unclassified Information (CUI), providing support for ad-hoc emergency requests and Spanish-language transcription and translation as needed.

Results

  • 1,000 hours of multi-speaker audio and video transcribed per year
  • 99% verbatim accuracy maintained
  • No missed turnaround times; single-day emergency support
  • Streamlined account setup and file upload process for AFOSI staff
  • Prime contractor with no terminations or liquidated damages

Accessibility Without Compromise at the Maryland Dept. of Education

The Maryland Department of Education requires 100% accessible transcripts of its board meetings. These transcripts must meet strict accessibility standards including Section 508 compliance and accommodate the needs of diverse audiences, including individuals who are blind or hearing impaired.

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Solution

Transcriber produced custom PDF transcripts that comply with Section 508 and WCAG 2.0 standards. Each transcript is built with accessibility-focused metadata that can be read by specialized assistive software. To meet the Department’s unique needs, Transcriber also developed a tailored template that accounts for multiple speakers (7+) and includes a comprehensive keyword index as an appendix.

Results

  • 100% accessible transcripts delivered
  • Fully compliant with Section 508 & WCAG 2.0
  • Custom templates with accessibility metadata
  • Keyword index included for every transcript
  • Consistent accuracy across complex, multi-speaker meetings

From Overwhelmed to On Track—Solving Cambridge’s Backlog

During the pandemic, the City of Cambridge accumulated a backlog of approximately 400 hours of City Council meetings held via Zoom. These meetings needed to be accurately transcribed to maintain compliance with public record requirements.

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Solution

The Transcriber team took on the project, leveraging our secure internal work-stream management system. This system automatically re-prioritized transcripts based on urgent needs from other customers, ensuring efficiency without sacrificing accuracy.

Results

  • 400 hours of video/audio transcribed
  • Completed in just 120 days
  • Accurate transcripts delivered for public record
  • Seamless project management with no client overhead
Transcriber team

Join Our Team of Cleared Transcription Experts

Transcription is more than converting speech to text—it’s about people, process, and technology working together seamlessly. At Transcriber, we understand that government clients demand accuracy, security, and reliability, and it all starts with the team behind the transcripts.

Our staffing approach is tailored to each client, assembling dedicated teams of U.S.-based, highly skilled transcriptionists, carefully vetted and maintained by our team of FSOs. Every staff member is cleared for government work, ensuring sensitive content is handled securely. With 13 years of experience in government transcription, our teams are trained to meet the high-stakes demands of law enforcement, federal courts, and U.S. district court proceedings, where mistakes are not an option.

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Transcriber team

Experienced Oversight & Compliance

Our management team combines extensive government and transcription expertise with technology-driven oversight. The Transcriber Portal provides dashboards, reporting, and real-time tracking to monitor workflow, ensure deadlines are met, and maintain transparency with our clients.

Transcriber and its parent company hold all the necessary registrations, certifications, and insurance to perform government work. We are registered in SAM.gov, maintain the appropriate NAICS codes, operate a Top Secret cleared facility, comply with government regulations, and pass regular audits. This combination of cleared, experienced staff and transparent management ensures every transcript is accurate, secure, and delivered reliably.

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